Lemonlade Digital Designs Refund Policy

Last Updated: 3/12/25

1. Template Purchases:

Due to the digital nature of our template products, all template purchases are final. No refunds will be provided for any template downloads or purchases. Please carefully review the product description and details before making your purchase.

2. Custom Services:

For custom website design, branding, logos or ANY custom services, refunds are only available under the following strict conditions:

  • Refund Request within 48 Hours: You must request a refund in writing (via email to [Your Email Address]) within 48 hours of your initial payment.

  • No Work Started: A refund will only be issued if no work has commenced on your custom service project. This includes, but is not limited to, design mockups, content creation, coding, or any other project-related tasks.

3. Refund Process:

  • To request a refund for custom services, please send an email to lemonladedigitaldesigns@gmail.com with your order details and a clear explanation of your refund request.

  • We will review your request and notify you of our decision within 7 business days.

  • If your refund request is approved, the refund will be processed to your original method of payment within 7 business days.

4. Exceptions:

  • We reserve the right to refuse a refund if we determine that the refund request is fraudulent or abusive.

  • We reserve the right to refuse a refund if the client has breached the terms of service.

5. Contact Us:

If you have any questions about our refund policy, please contact us at:

  • lemonladedigitaldesigns@gmail.com 

REFUND POLICY